In a world where it’s challenging to get approved for loans, the Tala loan app has come up as one of the best solutions. The mobile loans app offers instant loans of up to Ksh 30,000 – with flexible repayment schedules that are updated right away!

They offer instant mobile loans in the range of Ksh 500 to Ksh. 30,000.

I will take you through how to get started with Tala App in Kenya and how you can get your loan straight to M-Pesa.

If you don’t know, we knew it as Mkopo Rahisi, one of Kenya’s fantastic mobile loan apps. They launched it in Kenya in 2014 and have been helping many Kenyans sort out their financial situations.

The Tala Loan App is a great way to borrow money when you need it. Their customer service is fantastic, and they make it easy to apply for a loan in minutes. Plus, their interest rates are very competitive. I highly recommend the Tala Loan App if you need some extra cash.


Max loan AmountKsh 30,000
Loan Term30 Days
Service Fee13-33%

Tala loan app download today

Follow the following steps for the Tala loan app download Kenya today and install the Tala app on your mobile phone:

  1. If you are on an android phone, visit Google PlayStore and search for Tala.
  2. Check the reviews on Google Play. See all the excellent reviews about this app.
  3. Download Tala App and install the Tala loan on your smartphone.
  4. You are now ready to use and apply for a loan.

You are done with the Tala app download step; let us move to the next step.

How do I register on the Tala app?

After the Tala app downloads and install next, register; the registration process is simple. Many think there is no Tala loan application form online because you do everything on your phone. Check the following Tala Registration process:

  1. Once you download the Tala app, open it up, and they will ask you to link your mobile number.
  2. The number will be verified and will register you automatically.
  3. It will check for information about you on your phone. This information is from your SMS to see how you transact M-Pesa, your income, etc. It also uses your CRB Status to determine your credit score.
  4. You are registered and now have an account to apply for your loan.

How do I apply for a Tala loan?

Once installed, go through the process to apply for Tala mobile loan application to check if you qualify or not. You will fill in some questions before being granted credit. I find these questions research questions and don’t matter whether you are eligible for your mobile loan.

If you don’t qualify, keep trying and let it stay on your phone, don’t uninstall it. If you are eligible, you will get an offer worth the amount you qualify.

They give you two options for repaying your loan. You can choose to pay after seven days or after 30 days. The longer it takes to repay, the more expenses it will be.

Please choose an option you are comfortable with; I find the seven days so little because time goes by quickly.

After you click accept, they will send the money instantly to your M-Pesa account. That answers the question of how long Tala takes to approve a loan?

How do you pay Tala?

Once you receive your loan, there will come a time when you will have to repay the Tala loan. Here is how you can repay your Tala loan step-by-step:

a. How to pay Tala loan via M-Pesa

Repaying via M-Pesa is an excellent way to repay your Tala loan using the Tala PayBill Number. I would only recommend this if you want to make quick installment payments and don’t have an internet connection or have deleted the Tala App on your phone.

Here is how to Pay Tala loan via Mpesa PayBill:

  1. Open Mpesa on your phone
  2. Select Lipa Na Mpesa
  3. Enter Tala PayBill Number 851900,
  4. Use your phone number as the account number. (Remember to use the phone number you used to get a loan from Tala.
  5. Enter the amount you wish to repay your Tala loan. You can make partial payments.
  6. Complete the process by entering your PIN.

You can also pay Tala loan using Mpesa for another number. Just make sure you select the number of your friend or family member as the account number when paying using the Tala PayBill number.

After paying the Tala loan via Mpesa, they will send you a message to confirm they have received your Tala Payment.

b. How to repay Tala via the Tala app

The app is the easiest and most recommended way to repay Tala Loan. All you need is the Tala App and an internet connection.

Follow these steps, and you can repay your Tala loan:

  1. Launch the Tala App on your Smartphone
  2. Enter your PIN
  3. If you had taken a loan, it would show on the APP
  4. Click on “Make a Payment
  5. Enter the amount you wish to pay. Or Pay the entire loan amount.
  6. Click Make Payment,
  7. This step will send a push notification to Mpesa, opening Mpesa on your phone.
  8. Enter your Mpesa PIN, and that is it.

Tala will send you a confirmation message, and you will notice they have cleared the loan on the APP.

Tala contacts

If you ever encounter a problem with a Tala loan and looking for Tala Contacts, then read on how to contact the team. There might be many reasons you need to reach Tala Kenya, and here are some ways to get in touch with them:

  1. On the mobile app,
  2. Via SMS
  3. Email
  4. Social Media

Now let me take you through the above steps of contacting them.

Tala loan app features

These are the features of the Tala loan app

  • Easy to download and install
  • Sleek UI
  • Apply in minutes
  • Instant loan approval
  • Ability to grow Tala loan limit fast
  • Free online financial tutorials

How to Contact Tala Customer Care

The following are the different ways of contacting Tala customer care:

a. Contacting Tala Using the mobile app

Tala has made the loan app so that it is easier to reach them. All you need to do is to log in to the app.

Once logged in, click on the “View FAQs or send us a message” link. Clicking on this link will take you to the FAQs page.

At the bottom of this page, there is a line. Have a question about something? Click on it and a red button with MESSAGE US text. Click on it.

Once clicked, it will open a new page with the title My Tickets Click on the + sign and enter a description (The issue you need to be sorted out).

The best thing is to attach screenshots to this section, and they will get back to you.

b. Contacting Tala through SMS

They have a number that they used to contact you. You can use the same phone number to reach Tala. Here is the text number they use: 21991.

c. You can contact them through email.

Use the following email address to contact Tala

d. We also found them on Social Media.

They also have an active social media presence, and you can contact them and get a quick response.

Well, now you have over one way of contacting them. Please only post on one platform at a time. Wait for a few hours before posting again on another forum. I recommend using the app first.

Benefits of Tala mobile loan

The following are the benefits of getting a loan on your mobile phone from the Tala loan app:

1. You can get a loan anywhere, anytime

One of the main benefits of getting a loan from Tala is getting a loan anywhere. This is because you can apply for a loan through an online application process.

Tala loans are very convenient as you can apply for them on any day or night, and you will usually get a decision within minutes.

2. The process is quick and easy

Another benefit of getting a loan on your mobile phone is that the process is quick and easy. This is because you can complete the entire application process online.

This makes Tala mobile loans suitable for emergencies as you can get the money you need quickly and easily.

3. You can get a loan without collateral

These days, many lenders offer mobile loans without collateral. This means that you can get a loan even if you do not have any assets to use as collateral.

Unlike traditional loans, Tala loans are unsecured, making them more accessible to borrowers.

4. You can use the loan for any purpose

Imagine that you need to make a last-minute payment for an unexpected bill. With a Tala loan, you can use the money for any purpose.

This is because there are no restrictions on how you can spend money from a mobile loan.

5. You can earn

They have a reward system where you can earn Ksh. 500 whenever you invite someone to join Tala. If they take and successfully repay their first loan, Tala will give you a discount on your next loan.

Tala frequently asked questions

These are the frequently asked questions about Tala:

Tala1. How does Tala decide to approve a loan?

Tala uses various methods to decide whether or not to approve a loan. They use various data to aid in loan decisions, including income, prior loan repayment, M-Pesa usage, etc.

Tala users provide this information by using the app and filling out a brief survey. Then Tala AI (Artificial intelligence) builds a personal credit profile.

Rejected borrowers are encouraged to keep the app installed & will be contacted to reapply later.

2. What are Tala’s fees and schedules?

Tala provides two different loan options, each with a different service fee. The 30-day loan has a service fee that ranges from 7% to 19%.

The 21-day loan has a service fee that ranges from 5% to 14%. Both options have a flat service fee for each loan.

3. How can I reset my PIN?

If you forget your PIN, you can easily reset it by following these steps:

First, open the app and click on “Forgot Pin.” This step will take you to a new screen where you will be asked to enter your National ID number.

Once you have entered your ID number, you will receive a verification code via SMS.

Enter this code on the next screen, and then you will be able to choose a new PIN.

That’s all there is to it! Resetting your PIN is quick and easy, so there’s no need to worry if you forget it.

4. What do I do if Tala is crashing?

If the app keeps, you may fix it yourself. Head over to Settings > Apps or Application Manager >Tala and click Clear data. If it keeps on crashing again, contact Tala.

5. What does Tala do with the answers borrowers provide in the loan application process?

Tala uses your answers to the loan application questions as one component of determining your credit witness and debt capacity.

6. How much could one qualify for?

The maximum you can qualify for is KES. 30,000

7. Can one use Tala in another language?

Yes! When you log in, tap the menu button at the top right. From there, one can change languages on the next screen.

8. Where can one download the app?

You can download Tala from the Google App store.

Tala loan conclusion

In summary, Tala is the best mobile loan app in Kenya. As of now, their rates are reasonable, and the response time is excellent. I have taken you through the tala app download and install process and how you can get a loan from them.

Tala has made it possible for millions of Kenyans to access loans easily. With Tala, you can get a loan of up to KES 30,000 in minutes. The interest rate is also quite reasonable. You can also choose to repay your loan in installments. Overall, Tala is an excellent choice for anyone who needs a quick loan in Kenya.

Tala loan is ideal for these borrowers:

  • Kenyans 18 years old and above with an Android mobile device
  • People in Kenya who need cash urgently.
  • Someone with no or bad credit history can borrow money from Tala
  • For people who are busy and don’t have time to spare, Tala offers an easy and convenient application process.

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